How Refunds Work
- Migration Fails: If the migration fails before completion, you are eligible for a full refund. Contact support with your ejection ID.
- Migration Succeeds, But Something's Wrong: If your migration completes but you experience issues within 7 days, contact us. We'll review the logs and either help fix the issue or issue a refund.
- Refund Processing: Refunds are processed via Stripe and typically appear on your statement within 5-10 business days.
What's NOT Covered
- Issues caused by changes you made after migration (e.g., deleting environment variables).
- Costs incurred on Supabase or Vercel (those are your accounts).
- Migrations that worked at completion but broke later due to external factors.
- Requests made more than 30 days after migration.
How to Request a Refund
- Click the "Help?" button on your project in the dashboard.
- Describe the issue and provide any error messages or screenshots.
- We'll review your case within 24-48 hours.
- If approved, we'll issue a credit or Stripe refund.
Our Verification Process
To ensure fair refunds, we use automated verification:
- At the end of each migration, we automatically verify your deployed site is live.
- This verification is logged with a timestamp.
- If we verified success and the site later breaks, we'll investigate before refunding.
Contact
For refund requests, email [email protected]with your Project ID and a description of the issue.